(a) The Company provides technology based services for providing home solutions in such as repairing / services of home products to you and you agree to obtain the services offered by third party technicians / Service Providers / Private Repair Professionals (“the Service Provider”). All the Services provided by the Company to you by means of your use of the registration on website of the Company are hereinafter referred to as the “Service.”
(b) The entire Booking request as may be directed by the customer shall be forward to the concerned repair professional/service provider by the Company. The Service Provider shall be provided on availability basis and the same shall be communicated to the customer through the company internal mechanism procedure, however, it is clarified that on availability of the Service Provider, the communication details of Service Provider & Customer shall be shared between both of them by the Company for the ease of both the parties to perform or exercise their rights & obligations.
(c) In case, the Service Provider accepts the booking request made by you with the Company, your information is sent to the Service provider including your name, contact number etc. (d) Company shall endeavor reasonable efforts to bring you in contact with the Service Provider in order to render the required service subject to availability of the Service Provider in or around your location at the time of your booking request made to the Company.
(e) Service time quoted at the time of ordering is approximate only and may vary. Services will be delivered to the address as intimated by you while ordering. In case service is done by Company or vendor or a third party delivery service provider assigned by Premend Services, Premend Services will take reasonable care to deliver in a timely manner. No responsibility is taken for late service by Premend Services in either case.
(f) In case of a late service, no charges will either be voided or refunded by Premend Services.All risk in the service shall pass to you upon availing the service though Premend Services takes ample precaution to avoid any such risks.If you fail to accept the service at the time they are ready or Premend Services is unable to deliver at the nominated time due to your failure to provide appropriate instructions or authorizations, then the service shall be deemed to have been delivered to you and all risk and responsibility in relation to such orders shall pass to you. Any storage, insurance and other costs which Premend Services incurs as a result of the inability to service shall be your responsibility and you shall indemnify Premend Services in full for such cost.
(g) You will treat Service provider introduced to you through us with respect and not to cause damage to them or engage in any unlawful, threatening, harassing, abusive behavior or activity whilst using their service;
(h) Before handing over the products to be repaired the customer shall be cautious and ensure themselves about the credibility of the Service Provider and any defect in Service or theft/ damage to the asset; spare parts; accessories; products shall not be compensated by the Company in any manner whatsoever and it is clarified that that Company shall not be liable in any manner whatsoever, if any such harm/damage/ loss is caused to the Service Provider due to any such transfer or products to the Service provider for Service.You must ensure that at the time of service arrangements, including access where necessary, are in place for offering the service. Premend Services cannot be held liable for any damage, cost or expense incurred to such service as a result of a failure to provide adequate access or arrangements for service.
- To offer services at the place of service requested by you in your order;
- To deliver within the time confirmed in your order;
- To inform you if they expect that they are unable to meet the estimated service time.
(I) Premend Services, the vendors or the service partners shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.
You understand and accept that it might not be possible for Premend Services, vendor or service partners to offer services to some locations. In such cases, Premend Services will inform you accordingly and arrange for cancellation of the order or service to any alternative delivery address.